Frequently Asked Questions

Everything you need to know about your TOPTOY® experience.

How long does shipping take for my TOPTOY® order?

Standard shipping typically takes 7-15 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy for blind boxes?

To maintain the surprise and fairness of our collectibles, blind boxes cannot be returned or exchanged once the foil packaging has been opened. If the item is defective, please contact our support team within 7 days.

Are the products sold here 100% authentic?

Yes, this is the TOPTOY® Official Store. All products are 100% authentic, original designs, and shipped directly from our official manufacturing facilities.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping region.

What should I do if my figure arrives damaged?

We take great care in packaging, but if your item arrives damaged, please take photos of the packaging and the product and email them to our customer service team immediately for a replacement or refund.

Do you ship internationally?

Yes, TOPTOY® ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.